Knowledge Base

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Knowledge Base

For platform admins

For platform admins

Admins & Moderators

What are the differences between a platform moderator and an administrator?

How do I add a platform administrator or moderator

Theme & Settings

How can I apply section themes?

How do I customize organization terms?

How do I customize the navigation bar?

Pages & Blogposts

Tips & Tricks: meta data

How do I create a new page?

How do I edit the title and description (meta data) for the discover opportunities page (vacancy bank)?

Add links to your various social media profiles in the footer?

How do I change the title, description and image (meta data) of a page?

How do I edit an image for split media-text columns?

How to create a moving banner for my platform?

Why isn't the right image showing when I share a page on social media?

How do I add a link to an image?

How do I edit the footer?

How do I edit a page?

How do I add a document to a blog?

How do I add news/a story/blog post?

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Users & Organisations

How do custom signup fields work?

How can I create an organisation for another user?

How do I add admins to an organisation on our platform?

How can I approve or reject an organisation?

How do I delete a user account?

How do I find the profile of a volunteer?

Why doesn't a user have an e-mail address?

How do I find the details of a specific user, organisation, opportunity, signup?

How can I delete an organisation?

How do I find the most recent organisations?

What does a question mark mean in the user data interface?

How can I add users who don't have an email address?

What is an unclaimed organisation?

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Activities

As platform admin, how can I publish vacancies / workshops / activities on other sites?

Can I move vacancies/activities between organizations and/or teams?

Where do I find the latest opportunities?

How do I change opportunities in organizations?

How do I find expired opportunities?

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Applications

Where do I find the most recent signups?

Manually link / match users to activities

How do I check if a volunteer is already in contact with the organisation they have signed up for?

Automatic reminder emails for applications

Volunteer bank

Using custom tags

How long is the "new" label visible for new roles?

Volunteer pool

How does the volunteer pool change the platform?

How do I add a user to the volunteer pool?

When does a volunteer get removed from the volunteer pool?

How often can a volunteer be contacted in the volunteer pool?

How do I delete a user from the volunteer pool?

How often can an organisation reach out to volunteers in the volunteer pool?

Why isn't a volunteer visible in the volunteer pool?

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Forms & Documents

How do I add a form to a page or an activity / opportunity?

Notifications & Messaging

How do I edit the e-mail notifications I get as a platform admin?

Analytics

Excel export or download configuration

Best practices: using web analytics

Profanity reports

What are profanity reports?

Advanced trainings

How do I customize/change the terms for activities on the site?

Tips & Tricks: data view

How can I customise the automails on my Deedmob platform?

Best practices

Tips & Tricks: reaching new volunteers

Tips & tricks: the volunteer pool

How to get organizations to update their pending applications?

How do I train and support organisations in using my platform?

Testing

How do you open an incognito/private window?

Get the latest version of a page

Connections & Integrations

As a platform administrator, how can I embed / integrate an external tool, platform-wide?

Tips & Tricks: Embed Codes

How do I embed social media posts on the platform?

How can I embed / integrate an external tool on a page as a platform administrator?

How do I integrate my MailChimp account on my organisations' Deedmob website?

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