automails, user journey
As an admin of your platform, you have the ability to customize key automated emails sent to your users (volunteers, organisations, students, etc.) — such as password reset messages or organization approval notifications.
These automated emails are a key point of contact with your users, where you can help guide them, provide helpful information, and direct them to valuable resources.
As there are many of these emails, in this article have selected some key ones for you that are worth looking into. You can find more on how to customise them in another article: read all about it here.
Tips:
- Keep it short, simpel and friendly!
- Add how the user can contact you in case of questions (e.g. by hitting "reply", or mailing to a specific mailadres). This lowers the threshold to ask questions!
| Name | Synopsis | Recipients |
| activateAccount | You can apply for an opportunity if you're not logged in. In that case you're asked to create an account when applying. These users will get this email asking to activate the account. You can use this as a simple onboarding mail. |
New users that applied for an opportunity
|
| verifyAccount | Sent whenever someone registers via email. You can use this as a simple onboarding mail. | New users |
| resetPassword | Sent to users when they request a password reset. Another point of contact with all possible users, where you can remind them of important resources. | All users |
| deedApplication | Sent whenever there is a new activity application for their organization. Make sure organizations know what's next for them! | Organization admins & moderators |
| deedApplicationConfirmation | Sent when there is a new deed application | User that applied for a opportunity (volunteer) |
| membershipInvite | Sent whenever a registered user is invited to join an organization or whenever a non user is invited to join an organization via personal or CSV invite |
All users |
| newFormResponse | Sent to an organizer when theres a new form response. Make sure they know what to do! | Contact person of form |
| newRSVP | Sent whenever there is a new rsvp for their activity. | Contact person of activity |
| organizationApproved | All admins of the organization get a notification whenever the organisation is approved by a site admin - first point of contact with the organisation! You can use this as a simple onboarding mail. | Organization admins & moderators |
| organizerDeedReminder | Sent to deed organizers 5 days before the start date | Contact person of activity |