Knowledge Base

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Knowledge Base

For users

For users

Account & Settings

How do I upload, edit, view or remove my profile image?

How can I edit my volunteering preferences?

I need an API key, where can I find this?

How can I indicate which themes or categories I find important?

What should I do if I can't find my verification email or invitation email or the link has expired?

How can I view and edit my profile?

I forgot my password, now what?

How can I edit my email address?

How do I indicate which skills and interests have my preference?

How can I show my activities as a volunteer on my profile?

Who can view my profile?

How do I create an account?

How do I sign out?

How can I log in?

How can I change my password?

How do I delete my profile?

How do I change my profile picture?

How can I add volunteer activities to my profile?

How can I edit my profile settings?

How do I set my volunteer preference?

How do I indicate which type of activities I'm interested in?

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Applications & Activity reports

Where can I view my applications and cancel my application?

Can I volunteer in a group?

How does the activity history work?

How do I apply for volunteer work?

How can I download data of a form?

How do I send automated messages if volunteers apply for my vacancy/workshop/event?

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Notifications & Messaging

How can I view my messages and notifications?

How do I invite people to sign up for a particular job or event?

Email notifications settings and how to adjust them

Roles & Memberships

Can I help out at organisations that don't have any suitable opportunities available?

Volunteer pool

How do I edit my profile in the volunteer pool?

How do I registers for the volunteer pool?

How do I unregister from the volunteer pool?

Getting started

How do I find (volunteering) activities during a specific period or on a specific date and time?

Activity bank

How do I filter my search for volunteer work per theme or cause category?

How can I find volunteer work that is suitable for English-speakers?

How do I save an opportunity for later on?

How do I search for volunteer work related to a particular activity?

How do I find volunteer work from a specific organization?

How can I find volunteering activities nearby?

How do I use search terms to find volunteer work?

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Organisation page

How do I recommend specific opportunities or events on my organisation page?

Problem solving

Why can't I open a page/login/why do I get an URL error?