When surfing the internet, browsers store parts of websites locally on the computer in the browser's memory: the cache. The advantage is that the relevant page can then be displayed faster on a subsequent visit. That is very pleasant for the visitors.

However, it can sometimes happen that on a next visit the old data is shown causes problems. In those cases it can be useful not to retrieve the latest data locally, but from the server. This means that the cache must be emptied to retrieve the latest information.

You can view the latest version of a page in several ways:

Below we have explained the different methods.

Without clearing the entire cache, it is also possible to directly retrieve the latest version of a particular web page. Use the following keyboard combinations for this:

Most browsers these days have an incognito mode. When you open the private mode, you can surf the internet without your surfing behavior and internet data being tracked by the browser. The cache is then empty.

The following table shows how to enable incognito mode in different browsers.

Emptying the cache is slightly different for each browser. We have collected links to Google below with the correct search term per browser.

Did you not solve your problem with clearing the cache? Please contact your platform administrator.