Cookies. Cache. Browser. Doesn't load. Cannot be loaded.
f you can't login or open a webpage, it is often because of:
-
an out of date browser (in this case, update your browser) or
-
the stored cookies and cache of your internet browser.
Is your browser up to date? Then take the following steps:
- Do a "hard refresh": download the most current version of a page via keyboard shortcuts.
- See if the page works from an incognito or private screen.
- Clear your browser's cache.
Below you will find the explanation of each step. Click on one of the links above to jump directly to the correct explanation.
Do a "hard refresh": download the most current version of a page via keyboard shortcuts
Without clearing the entire cache, it is also possible to directly retrieve the latest version of a particular web page. Use the following keyboard combinations for this:
-
Windows: Ctrl + F5 (Refresh from the server) - F5 (also refresh with local data)
-
Mac: Command + Shift + R
See if the page works from an incognito or private screen
Most browsers these days have an incognito mode. When you open the private mode, you can surf the internet without your surfing behavior and internet data being tracked by the browser. The cache is then empty.
The following table shows how to enable incognito mode in different browsers.
|
BROWSER |
VIA MOUSE |
VIA KEYBOARD SHORTCUTS |
|
Google Chrome |
Settings (top right) > New Incognito Window |
Ctrl + Shift + N |
|
Microsoft Edge |
Settings (top right) > New InPrivate |
Crtl + Shift + P |
|
Mozilla Firefox |
Settings (top right) > New Private window |
Ctrl + Shift + P |
|
Apple Safari |
Settings (top right) > Private mode |
Shift + Command + N |
Clear your browser's cache
Emptying the cache is slightly different for each browser. We have collected links to Google below with the correct search term per browser.
Did you not solve your problem with clearing the cache? Please contact your platform administrator.