--- title: I forgot my password, now what? description: Request a new password. I can't remember my password. --- [Skip to content](https://help.deedmob.com/en/i-forgot-my-password-now-what#main-content) - [English](https://help.deedmob.com/en/i-forgot-my-password-now-what) - [Nederlands](https://help.deedmob.com/nl/ik-ben-mijn-wachtwoord-vergeten-wat-nu) English Show submenu for translations [![logo\_white\_noballoon\_735x250.png\]](https://help.deedmob.com/hs-fs/hubfs/logo_white_noballoon_735x250.png?width=147&height=40&name=logo_white_noballoon_735x250.png)](https://help.deedmob.com/en?hsLang=en) - [For users](https://help.deedmob.com/en/for-users) - [For organisations](https://help.deedmob.com/en/for-organisations) - [For platform admins](https://help.deedmob.com/en/for-platform-admins) Open main navigation Close main navigation - [For users](https://help.deedmob.com/en/for-users) - [For organisations](https://help.deedmob.com/en/for-organisations) - [For platform admins](https://help.deedmob.com/en/for-platform-admins) - - [English](https://help.deedmob.com/en/i-forgot-my-password-now-what) - [Nederlands](https://help.deedmob.com/nl/ik-ben-mijn-wachtwoord-vergeten-wat-nu) English Show submenu for translations Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.deedmob.com/en?hsLang=en) 2. [For users](https://help.deedmob.com/en/for-users?hsLang=en) 3. [Account & Settings](https://help.deedmob.com/en/for-users?hsLang=en#account-settings) # I forgot my password, now what? ## Request a new password. I can't remember my password. Have you forgotten your password? In the top-right corner homepage, you'll find the 'log in' button. At the bottom, press "forgot password". 1. Enter your email address 2. Press “Submit” 3. You'll receive an email containing a link to reset your password. Press on the button "Set new password". If the button doesn't work, you can copy the link below the button into your browser. ***Note****: the link only works for 2 hours* 4. In the mail, press on the button "Reset my password" 5. Enter your new password twice 6. Press on the button "Change password" 7. Your password has now successfully been changed and is ready for use   **Note**: The email might end up in the "Spam" folder. Please check this folder as well. If you still cannot find your email, please contact the Platform Administrators of your platform and refer to [this article](https://help.deedmob.com/en/articles/5179552-what-does-a-question-mark-mean-in-the-user-data-interface?hsLang=en) to activate your account.     - [For users](https://help.deedmob.com/en/for-users?hsLang=en#main-content) - [Account & Settings](https://help.deedmob.com/en/for-users?hsLang=en#account-settings) - [Applications & Activity reports](https://help.deedmob.com/en/for-users?hsLang=en#applications-activity-reports) - [Notifications & Messaging](https://help.deedmob.com/en/for-users?hsLang=en#notifications-messaging) - [Roles & Memberships](https://help.deedmob.com/en/for-users?hsLang=en#roles-memberships) - [Volunteer pool](https://help.deedmob.com/en/for-users?hsLang=en#volunteer-pool) - [Getting started](https://help.deedmob.com/en/for-users?hsLang=en#getting-started) - [Activity bank](https://help.deedmob.com/en/for-users?hsLang=en#activity-bank) - [Organisation page](https://help.deedmob.com/en/for-users?hsLang=en#organisation-page) - [Problem solving](https://help.deedmob.com/en/for-users?hsLang=en#problem-solving) - [For organisations](https://help.deedmob.com/en/for-organisations?hsLang=en#main-content) - [Getting started](https://help.deedmob.com/en/for-organisations?hsLang=en#getting-started) - [Page & Settings](https://help.deedmob.com/en/for-organisations?hsLang=en#page-settings) - [Roles & Members](https://help.deedmob.com/en/for-organisations?hsLang=en#roles-members) - [Activities](https://help.deedmob.com/en/for-organisations?hsLang=en#activities) - [Applications](https://help.deedmob.com/en/for-organisations?hsLang=en#applications) - [Activity reports](https://help.deedmob.com/en/for-organisations?hsLang=en#activity-reports) - [Volunteer pool](https://help.deedmob.com/en/for-organisations?hsLang=en#volunteer-pool) - [Forms & Documents](https://help.deedmob.com/en/for-organisations?hsLang=en#forms-documents) - [Notifications & Messaging](https://help.deedmob.com/en/for-organisations?hsLang=en#notifications-messaging) - [Data & Analytics](https://help.deedmob.com/en/for-organisations?hsLang=en#data-analytics) - [Advanced trainings](https://help.deedmob.com/en/for-organisations?hsLang=en#advanced-trainings) - [Best practices](https://help.deedmob.com/en/for-organisations?hsLang=en#best-practices) - [For platform admins](https://help.deedmob.com/en/for-platform-admins?hsLang=en#main-content) - [Admins & Moderators](https://help.deedmob.com/en/for-platform-admins?hsLang=en#admins-moderators) - [Users & Organisations](https://help.deedmob.com/en/for-platform-admins?hsLang=en#users-organisations) - [Activities](https://help.deedmob.com/en/for-platform-admins?hsLang=en#activities) - [Applications](https://help.deedmob.com/en/for-platform-admins?hsLang=en#applications) - [Pages & Blogposts](https://help.deedmob.com/en/for-platform-admins?hsLang=en#pages-blogposts) - [Features & Settings](https://help.deedmob.com/en/for-platform-admins?hsLang=en#features-settings) - [Volunteer pool](https://help.deedmob.com/en/for-platform-admins?hsLang=en#volunteer-pool) - [Connections & Integrations](https://help.deedmob.com/en/for-platform-admins?hsLang=en#connections-integrations) - [Data & Analytics](https://help.deedmob.com/en/for-platform-admins?hsLang=en#data-analytics) - [Best practices](https://help.deedmob.com/en/for-platform-admins?hsLang=en#best-practices) - [Testing](https://help.deedmob.com/en/for-platform-admins?hsLang=en#testing) [![Chill listening crop-3](https://help.deedmob.com/hs-fs/hubfs/deedmob_balloon_icon-blue-555x555.png?width=26&height=26&name=deedmob_balloon_icon-blue-555x555.png "Chill listening crop-3")](https://nl.deedmob.com) We wish you a happy day! 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